Hotel & Restaurant Management System

What It Is

What Is a Hotel & Restaurant Management System?

A Hotel and Restaurant Management System is an integrated software platform that manages every aspect of hospitality operations — from room reservations and front desk check-in to restaurant orders, kitchen management, housekeeping, billing, and guest communication.

At Zurihub Technology, we build custom hospitality solutions that unify your hotel and F&B operations into one seamless platform. Our systems handle online bookings, walk-in reservations, room assignments, restaurant table management, kitchen display systems, bar operations, and consolidated billing with M-Pesa integration.

Whether you run a boutique hotel, a resort, a standalone restaurant, or a chain of hospitality venues, our systems are designed to enhance guest experience, maximize occupancy, streamline operations, and increase revenue per guest.

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Our Process

How We Build Your Hospitality System

Our development process is tailored to the unique demands of hospitality operations.

Property Assessment

We assess your room inventory, restaurant layout, service areas, booking channels, payment methods, and operational workflows.

System Architecture

Design the integrated platform covering front desk, reservations, restaurant POS, kitchen display, housekeeping, and reporting modules.

Development & Integration

Build all modules with M-Pesa payments, OTA channel integration, kitchen printer connectivity, and real-time room status management.

Hardware Configuration

Set up POS terminals, kitchen display screens, receipt printers, barcode scanners, and tablet-based ordering for restaurant staff.

Staff Training & Go-Live

Comprehensive training for front desk, restaurant, kitchen, housekeeping, and management teams with supervised launch.

Ongoing Support

24/7 technical support, system updates, seasonal configuration changes, and continuous optimization based on operational feedback.

Key Features

Complete Hospitality Management Features

Every feature designed to enhance guest experience and maximize operational efficiency.

Reservation & Booking Engine

Online booking widget for your website, real-time availability calendar, OTA channel sync (Booking.com, Airbnb), and walk-in reservation management.

Front Desk Operations

Visual room rack, quick check-in/check-out, guest profile management, room assignment, key card integration, and folio management.

Restaurant POS & Table Management

Interactive floor plan, table status tracking, order taking via tablet, menu management, split billing, tab transfers, and integrated POS for fast checkout.

Kitchen Display System (KDS)

Real-time order display for kitchen staff with preparation timers, course management, order prioritization, and automated alerts for overdue orders.

Housekeeping Management

Room status tracking (clean, dirty, inspected), task assignment, mobile app for housekeeping staff, minibar tracking, and maintenance request logging.

Billing & M-Pesa Payments

Consolidated guest folios covering room charges, restaurant, bar, and spa. M-Pesa, card, and cash payments with automatic reconciliation and tax invoicing.

Inventory & Procurement

F&B inventory tracking, recipe costing, waste management, supplier ordering, stock alerts, and cost-of-goods analysis for profitability optimization.

Revenue & Analytics Dashboard

RevPAR, ADR, occupancy rates, F&B revenue, guest satisfaction metrics, and comparative analytics across periods and properties.

Guest Experience & Loyalty

Guest profiles with preference history, loyalty programs, automated pre-arrival emails, post-stay feedback, and personalized marketing campaigns.

Why It Matters

Why Your Property Needs a Hospitality System

Hotels using integrated management systems see 20% higher occupancy rates and 35% faster check-in times while reducing operational errors by 40%.

Maximize Occupancy

Online booking, OTA integration, and dynamic pricing help fill rooms and reduce vacancies year-round.

Streamline Operations

Unified platform for front desk, restaurant, kitchen, and housekeeping eliminates manual coordination and reduces errors.

Enhance Guest Experience

Faster check-in, personalized services, and seamless communication create memorable stays that drive repeat bookings.

Control F&B Costs

Recipe costing, inventory tracking, and waste monitoring help restaurants maintain healthy profit margins.

Revenue Optimization

Analytics on RevPAR, ADR, and food cost percentages help you make data-driven pricing and operational decisions.

Eliminate Revenue Leakage

Consolidated guest folios, automated charge posting, and M-Pesa reconciliation ensure every service is billed accurately.

Industries We Serve

Hospitality Solutions for Every Venue

Hotels & Resorts

Full property management, reservations, housekeeping

Restaurants & Cafes

Table management, orders, kitchen display, billing

Bars & Lounges

Tab management, happy hour pricing, stock control

Lodges & Camps

Safari bookings, activity scheduling, guest management

Getting Started

What You Need to Get Started

Room/Table Inventory

Room types, counts, rates, and restaurant floor plans with table configurations for system setup.

Menu & Pricing

Restaurant and bar menus with categories, descriptions, pricing, and any seasonal or time-based variations.

Booking Channels

List your booking channels: website, phone, walk-in, OTAs, travel agents — for integration planning.

Payment Methods

M-Pesa details, bank accounts, card terminal information for payment integration configuration.

Staff Structure

Front desk, restaurant, kitchen, housekeeping, and management team details for role configuration.

Hardware Inventory

Existing POS terminals, printers, tablets, and kitchen displays — or we can recommend and source hardware.

Results

Expected Outcomes

20%

Higher occupancy rates with online bookings

35%

Faster check-in and order processing times

40%

Reduction in operational errors

15%

Increase in revenue per guest

FAQs

Frequently Asked Questions

How much does a hotel management system cost?

Hotel management systems start from KES 80,000 for small hotels with basic front desk and billing. Mid-range solutions with restaurant POS, housekeeping, and booking engine cost KES 150,000–400,000. Enterprise resort systems with multi-property management start from KES 500,000+.

Does it include a restaurant POS system?

Yes, our hotel system includes a fully integrated restaurant POS with visual table management, kitchen display integration, menu management, modifier support, split billing, tab management, waiter ordering via tablet, and M-Pesa/card payment processing.

Can guests book rooms online?

Yes, we build beautiful online booking engines that embed on your website, showing real-time availability and allowing instant reservations with payment. We also integrate with major OTAs like Booking.com, Expedia, and Airbnb through channel managers for centralized inventory management.

Does it handle housekeeping management?

Yes, the system includes comprehensive housekeeping management with real-time room status tracking, task assignment and prioritization, mobile apps for housekeeping staff, cleaning checklists, minibar consumption tracking, maintenance request logging, and supervisor inspection workflows.

Can it manage multiple properties?

Yes, our system supports multi-property management with centralized corporate dashboards, cross-property financial reporting, unified guest profiles, inventory management across locations, and property-level performance benchmarking.

Does it integrate with M-Pesa for payments?

Yes, full M-Pesa integration via Daraja API for all payment touchpoints — room charges, restaurant bills, bar tabs, spa services, and deposits. Features include STK push, C2B payments, automatic posting to guest folios, and end-of-day reconciliation reports.