Law Firm CRM System | Legal Practice Management Software

What It Is

What Is a Law Firm CRM?

A Law Firm CRM is a specialized customer relationship management and practice management platform built for the legal profession. It combines traditional CRM capabilities — contact management, communication tracking, and business development — with legal-specific features like case management, time billing, document management, court calendaring, and trust accounting.

At Zurihub Technology, we build custom legal practice management solutions that address the unique needs of Kenyan law firms. Our systems manage the complete client journey from intake and conflict checks through active case management, billing, and post-matter follow-up, ensuring nothing falls through the cracks.

Whether you are a solo practitioner, a boutique firm, or a large multi-practice law firm, our systems are designed to increase billable hours captured, reduce administrative overhead, improve client communication, and ensure no deadline is ever missed.

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Our Process

How We Build Your Legal System

Our development process respects the confidentiality and precision required in legal technology.

Practice Assessment

We analyze your practice areas, case workflows, billing structure, document management needs, and technology requirements.

System Design

Design case management workflows, client portals, billing templates, document libraries, and reporting dashboards tailored to your firm.

Secure Development

Build the platform with encryption, access controls, audit trails, and compliance features appropriate for attorney-client privilege.

Data Migration

Carefully migrate existing client records, case files, documents, and financial data into the new system.

Training & Launch

Attorney and staff training on all system features with supervised launch to ensure smooth adoption.

Ongoing Support

Continuous technical support, security updates, feature enhancements, and system optimization.

Key Features

Legal Practice Management Features

Every feature designed for the specific demands of legal practice.

Case & Matter Management

Complete case lifecycle tracking with matter details, parties, court info, key dates, tasks, notes, related contacts, and linked documents — all in one unified view.

Time Tracking & Billing

Built-in timers, manual time entry, multiple billing rates, expense tracking, trust account management, professional invoice generation, and payment tracking.

Document Management

Centralized document repository organized by case/matter, version control, document templates, e-signatures, secure client sharing, and full-text search.

Court Calendar & Deadlines

Court date tracking, filing deadlines, limitation period monitoring, automated reminders, hearing preparation checklists, and shared firm-wide calendar.

Client Intake & Conflict Checks

Digital client intake forms, automated conflict-of-interest screening across all firm matters, engagement letter generation, and KYC document collection.

Security & Confidentiality

Bank-grade encryption, role-based access, matter-level security walls, comprehensive audit trails, and compliance with attorney-client privilege requirements.

Why It Matters

Why Your Law Firm Needs a CRM

Law firms using practice management software capture 20% more billable hours and reduce missed deadlines by 90%. Here is why it matters.

Capture More Billable Hours

Easy time tracking with timers ensures every minute of work is captured, increasing revenue without working more.

Never Miss a Deadline

Automated court date reminders and deadline tracking protect your clients' interests and your firm's reputation.

Improve Client Communication

Client portals let clients view case status, documents, and invoices — reducing status inquiry calls by 60%.

Streamline Billing & Collections

Professional invoices, payment tracking, and automated reminders accelerate collections and improve cash flow.

Protect Client Confidentiality

Enterprise security, matter-level access controls, and audit trails ensure compliance with professional ethics obligations.

Firm-Wide Visibility

Managing partners gain insights into caseload distribution, revenue by practice area, attorney utilization, and client profitability.

Practice Areas

Solutions for Every Legal Practice

Commercial Law

Contract management, corporate transactions

Litigation

Court tracking, evidence management, briefs

Conveyancing

Property transactions, land registry, searches

Family Law

Sensitive case handling, mediation tracking

Getting Started

What You Need to Get Started

Practice Areas & Case Types

Define your practice areas and common case/matter types for system workflow configuration.

Billing Structure

Hourly rates, fixed fees, contingency arrangements, and expense categories for billing module setup.

Document Templates

Standard legal documents, engagement letters, invoice templates, and court filing templates for digitization.

Existing Client & Case Data

Current client database, active cases, and historical matter records for data migration.

Team & Roles

Attorney roster, paralegals, clerks, and admin staff with their respective access requirements.

Trust Account Details

Client trust/escrow account details for trust accounting module configuration.

Results

Expected Outcomes

20%

More billable hours captured

90%

Reduction in missed deadlines

60%

Fewer client status inquiry calls

100%

Confidential data protection

FAQs

Frequently Asked Questions

How much does a law firm CRM cost?

Law firm CRM systems start from KES 70,000 for solo practitioners with core case and billing features. Multi-attorney practice management platforms with document management, client portals, and advanced reporting range from KES 150,000 to KES 400,000+ depending on firm size and feature requirements.

Does it include case and matter management?

Yes, complete case lifecycle management with matter details, practice area categorization, opposing parties, court information, judge assignments, key dates, task assignments, associated documents, time entries, expenses, and billing — all linked in one comprehensive matter view.

Can it track billable hours and generate invoices?

Yes, built-in time tracking with running timers, manual time entry, multiple billing rate support per attorney, expense recording, trust account tracking, professional invoice generation with customizable templates, M-Pesa and bank payment tracking, and accounts receivable aging reports.

Does it include document management?

Yes, centralized document storage organized by case/matter with version control, document templates for common legal documents, e-signature integration, secure document sharing via client portal, full-text search across all documents, and automatic document numbering and filing.

Can it manage court deadlines and calendars?

Yes, integrated calendar system with court date tracking, filing deadline calculations, limitation period monitoring, automated email and SMS reminders at configurable intervals, hearing preparation checklists, and a shared firm-wide calendar with personal views for each attorney.

Is client data secure and confidential?

Absolutely. We implement bank-grade AES-256 encryption for data at rest and in transit, role-based access control with matter-level security walls (ethical walls), comprehensive audit logs tracking every data access, two-factor authentication, and compliance with attorney-client privilege requirements. All data can be hosted in Kenya for data sovereignty compliance.

Law Firm CRM & Practice Management System